We want to make sure every project or purchase with Rudo Custom Creations is as smooth and transparent as possible. Whether you’re ordering a custom flag or picking up a 3D print, here’s everything you need to know about how we do business.
Quick Links
Shipping & Delivery | Returns & Refunds | Custom Order Disclaimer
📦 Shipping & Delivery
Local Pickup
Most orders are fulfilled through local pickup in Anderson, Indiana. We’ll coordinate a pickup time that works for you once your order is ready.
Local Delivery
I’m happy to deliver within Central Indiana depending on distance and availability. Just reach out — we can usually work something out.
Shipping
While we don’t currently ship products by default, I’m open to handling shipping requests on a case-by-case basis. If you’re outside the area or unable to pick up, contact me and I’ll see what I can do.
🔁 Returns & Refunds
Custom Items
Due to the personalized nature of custom orders, all custom items are non-refundable once approved and production has begun.
Stock Items
Returns are accepted on stock (non-custom) items within 14 days of delivery. Items must be unused and in their original condition. No restocking fees apply — just reach out so we can make it right.
🛠️ Custom Order Disclaimer
Every custom piece is handcrafted, and I aim to provide multiple design approvals before anything is produced. That said, custom work — especially fiber laser engraving on metal — comes with some natural variability.
Things like material composition, ambient temperature, and humidity can affect how colors or finishes react — especially when engraving customer-supplied items like tumblers or knives.
While I’ll test and fine-tune when possible, if you choose to provide your own items for engraving, please understand that I can’t guarantee an exact result.
💬 Still Have Questions?
Feel free to Contact Me or fill out a Custom Order Form if you’re ready to get started!